One year Limited Warranty (From date of purchase) ThermoLax guarantees the quality of this product (material and workmanship) for a period of one year from purchase with the exceptions listed below. If you believe your device is defective, please contact customer service of the company you purchased the device from. Customer service can help you determine whether the unit is defective, and whether it needs to be repaired or replaced or whether a part can be exchanged. Under warranty, a device will usually be replaced or repaired, or a defective part will be replaced. In exceptional cases the manufacturer or retailer may suggest a refund, in which case the warranty is also considered fulfilled. The warranty covers the unit itself and does not cover any consequential damage. If the unit needs to be repaired or replaced, you will be advised of the address to ship the unit to. The unit will be sent back to you free of charge, but the warranty does not cover your postal costs to send the unit back. What this warranty does not cover:
The warranty does NOT cover any damage from inappropriate use – such as exposure to water, or mechanical stress which goes beyond what can be considered normal for the intended use. Warranty is also ruled out if the unit is connected to any other parts not recommended by the manufacturer, or if the unit has been opened or changes made to it or any of its parts. If you experience any problems with your unit, please do NOT try and repair it yourself. Call customer service.
Other examples (not fully inclusive):
Excessively folding the pad, as that can damage the wiring over time. Normal wear and tear; Cosmetic issues; including scratches or visual imperfections Non-uniformed jade colors (one stone’s color is different from the next) Cracking of jade stones due to customer’s negligence. Negligence; or misapplication of use or used in ways other than generally intended
30 Day Guarantee: We invite you to take a full 30 days to try out this product. Rest assured that if you do not get the relief that you desire by using your pad, then you can take advantage of our completely unconditional 30 day guarantee.
Thank you for trying ThermoLax Far Infrared Pad www.thermolaxheat.com
Customer Service (760) 683-9468
Disclaimers of Warranty and Limitations of Liability: THIS LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, EXPRESSED OR IMPLIED BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY LAW. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY. SELLER DOES NOT AUTHORIZE ANYONE TO CREATE FOR IT ANY OBLIGATION OR LIABILITY IN CONNECTION WITH PRODUCTS.
LIMITATION OF LIABILITY SELLER’S SOLE LIABILITY UNDER THIS LIMITED WARRANTY IS REPLACEMENT, REPAIR, OR REFUND OF THE PURCHASE PRICE AS SET FORTH ABOVE. IN NO EVENT, WILL SELLER BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGE OF ANY KIND TO A PREMISES, LOSS OF PRODUCT USE, LABOR, LOST PROFITS/REVENUE, INTEREST, LOST GOODWILL, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS OR WORK, INCREASED OPERATING EXPENSES, EMOTIONAL DISTRESS CLAIMS, LOSS OF CONSORT CLAIMS, OR CLAIMS OF THIRD PARTIES FOR SUCH DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY OR NEGLIGENCE) OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.) SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY. THIS LIMITED WARRANTY PROVIDES SPECIFIC LEGAL RIGHTS BUT WARRANTY HOLDER MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. IF THIS LIMITED WARRANTY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL SELLER’S ENTIRE LIABILITY EXCEED THE LESSER OF THE PRODUCT’S OR THE NON‐ CONFORMING COMPONENT’S PURCHASE PRICE.